Frequently Asked Questions
Smartwatch
Can I make and receive calls with the watch?
Can I make and receive calls with the watch?
Yes. When connected via Bluetooth, you can make and answer calls directly from your watch without needing to reach for your phone.
Is my smartwatch compatible with my phone?
Is my smartwatch compatible with my phone?
All Kronox smartwatches are compatible with both iOS and Android devices. Just download our companion app and pair via Bluetooth.
Are the watches waterproof?
Are the watches waterproof?
Yes. Most models are water-resistant with an IP68 rating or higher. They’re built to withstand rain, splashes, and sweat. Please check each product page for specific resistance details.
How long does the battery last on a single charge?
How long does the battery last on a single charge?
Depending on the model, battery life ranges from 7 to 14 days under normal use. Power-saving modes can extend this even further.
How does the GPS work?
How does the GPS work?
Our watches connect to your phone’s GPS for precise route tracking, distance, and speed. This method ensures accuracy while keeping battery consumption low.
Will the watch fit my wrist?
Will the watch fit my wrist?
Yes. All watches come with adjustable straps that fit most wrist sizes. You can also check the sizing guide on each product page.
Can I receive notifications from apps (WhatsApp, SMS, social media)?
Can I receive notifications from apps (WhatsApp, SMS, social media)?
Yes. Once paired, you’ll receive real-time notifications for calls, text messages, WhatsApp, Instagram, and other apps — directly on your wrist.
Does the watch include a warranty?
Does the watch include a warranty?
Yes. Every Kronox smartwatch comes with a 12-month limited warranty covering internal defects under normal use.
How do I charge the watch?
How do I charge the watch?
Each watch includes a magnetic charging cable. Simply align the pins on the cable with the connectors on the back of the watch — the magnets will snap into place.
How long does it take to fully charge?
How long does it take to fully charge?
Most Kronox smartwatches reach a full charge in about 90 minutes.
What’s included in the box?
What’s included in the box?
Each box contains:
- 1x Kronox Smartwatch
- 1x Magnetic Charging Cable
- 1x User Manual
(Some bundles may include additional straps or screen protectors.)
What materials are the watches made of?
What materials are the watches made of?
Kronox watches are built with high-grade materials such as stainless steel, reinforced aluminum, or durable polymers — designed for strength and comfort.
Is the screen scratch-resistant?
Is the screen scratch-resistant?
Yes. Most models feature reinforced glass with scratch-resistant coating to handle everyday wear.
Can I change the bands/straps?
Can I change the bands/straps?
Yes. All Kronox watches support interchangeable bands, making it easy to switch between rugged silicone, stainless steel, or nylon straps.
Do the watches support multiple languages?
Do the watches support multiple languages?
Yes. The system interface supports multiple languages, including English, Spanish, French, German, and more.
Accessories
Are Kronox bands compatible with all smartwatches?
Are Kronox bands compatible with all smartwatches?
Most Kronox bands are compatible with multiple models. Each product page specifies which watches they fit, so be sure to check before purchasing.
How do I change the band on my watch?
How do I change the band on my watch?
Swapping bands is simple. Our straps use quick-release pins or adapters — just slide, click, and you’re ready. No tools needed.
Are the bands water and sweat-resistant?
Are the bands water and sweat-resistant?
Yes. Kronox bands are designed for active use, resistant to sweat, water, and daily wear. They’re also easy to clean.
Will the band fit my wrist?
Will the band fit my wrist?
Yes. All bands are adjustable and fit most wrist sizes. Exact measurements are listed on each product page.
Do bands and other accessories come with a warranty?
Do bands and other accessories come with a warranty?
Yes. All accessories are covered by a 30-day satisfaction guarantee. If something arrives defective, we’ll replace it at no cost.
Will the screen protector affect touch sensitivity?
Will the screen protector affect touch sensitivity?
No. Our tempered glass protectors are ultra-thin and designed to keep full touchscreen responsiveness.
How durable are the screen protectors?
How durable are the screen protectors?
Each protector is made from 9H hardness tempered glass, providing reliable protection against scratches, bumps, and everyday use.
Is the charging cable compatible with all Kronox watches?
Is the charging cable compatible with all Kronox watches?
We offer two types of charging cables:
- Universal cable for most Kronox watches
- Exclusive cable for the Apex One
Be sure to select the correct cable for your model.
How long does it take to charge my watch with the cable?
How long does it take to charge my watch with the cable?
Most models charge fully in about 90 minutes when using the official Kronox magnetic USB cable.
Can I use a third-party charging cable?
Can I use a third-party charging cable?
We don’t recommend it. For safety and performance, always use the official Kronox charging cable to prevent damage to your device.
Returns & Exchange
Can I return my watch if I change my mind?
Can I return my watch if I change my mind?
At this time, we do not accept physical returns once an order has been shipped.
What if my watch arrives damaged or defective?
What if my watch arrives damaged or defective?
If your watch arrives with a defect or functional issue, we’ll send you a replacement part or unit free of charge.
How do I request a replacement?
How do I request a replacement?
Simply email our support team at support@shopkronox.com with your order number, a description of the issue, and photos or videos showing the problem.
How long do I have to report an issue?
How long do I have to report an issue?
Please contact us within 7 days of receiving your order so our team can resolve the issue quickly.
Do accessories (bands, chargers, protectors) qualify for replacements?
Do accessories (bands, chargers, protectors) qualify for replacements?
Yes. Accessories are covered by our 30-day satisfaction guarantee. If something arrives defective, we’ll replace it at no cost.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Delivery times vary by region:
- USA: 8–15 business days
- Canada & Australia: 10–15 business days
- UK & Europe: 7–12 business days
- Rest of the world: 10–20 business days
How long does it take to process my order?
How long does it take to process my order?
All orders are carefully processed within 24–48 business hours (excluding weekends and holidays).
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your delivery in real time.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes — but only if your order hasn’t shipped yet. Please contact us immediately with your correct address.
Do you ship internationally?
Do you ship internationally?
Yes. We ship worldwide with full order tracking provided for every shipment.
