Privacy Policy

Effective Date: June 30, 2026

At Kronox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://shopkronox.com, make a purchase, contact us, sign up for marketing, or otherwise interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, email address, phone number, billing address, and shipping address.
• Order Information: products purchased, order history, delivery details, returns, refunds, warranty claims, and customer support requests.
• Payment Information: payment method details are processed securely by our payment providers. We do not store or have direct access to full credit card numbers.
• Account Information: login details, customer account preferences, saved addresses, and communication preferences, if you create an account.
• Device and Usage Information: IP address, browser type, device type, operating system, time zone, pages viewed, products viewed, referring websites, search terms, and how you interact with our website.
• Marketing Information: email or SMS subscription status, advertising interactions, coupon usage, and preferences.
• Communications: messages, emails, reviews, photos, videos, or other content you send to our customer support team.

How We Collect Information

We collect information directly from you when you place an order, create an account, contact us, subscribe to marketing, submit a return or warranty request, or interact with our website.

We also collect certain information automatically through cookies, pixels, tags, log files, and similar tracking technologies.

How We Use Your Information

We use your personal information to:

• Process, confirm, and fulfill orders.
• Arrange shipping, delivery, tracking, returns, refunds, and warranty support.
• Communicate with you about your order, account, support requests, or policy updates.
• Provide customer service and respond to inquiries.
• Process payments and prevent fraudulent or unauthorized transactions.
• Improve our website, products, services, and customer experience.
• Send marketing emails, SMS messages, promotions, and special offers when permitted by law or with your consent.
• Personalize advertising and measure the performance of our marketing campaigns.
• Comply with legal, tax, accounting, security, and regulatory obligations.
• Protect our rights, property, customers, business, and website.

Payment Security

Payments are processed through secure third-party payment providers, including payment methods that may be available at checkout such as Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment options.

We do not store or have direct access to your full credit card number. Payment information is encrypted and processed by trusted payment providers in accordance with their security standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve site performance, analyze traffic, prevent fraud, and personalize marketing.

These technologies may be used by us and by third-party partners such as Shopify, Google, Meta, TikTok, email/SMS providers, analytics providers, and advertising platforms.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Analytics and Advertising

We may use analytics and advertising tools, including Google Analytics, Google Ads, Meta/Facebook advertising tools, TikTok advertising tools, Pinterest advertising tools, and similar services. These tools help us understand how customers use our website, measure advertising performance, and show relevant ads.

You can learn more about how Google uses information here: https://policies.google.com/privacy.

You can manage certain Google advertising preferences here: https://adssettings.google.com.

How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

• Store Platform: Shopify and related Shopify services that power our online store and checkout.
• Payment Processors: providers that securely process payments and prevent fraud.
• Shipping and Fulfillment Partners: warehouses, carriers, logistics providers, and tracking services.
• Marketing and Advertising Partners: platforms used for email, SMS, retargeting, analytics, and advertising.
• Customer Support Providers: tools used to respond to support, returns, refunds, and warranty requests.
• Professional Advisors: accountants, legal advisors, compliance providers, and business consultants.
• Legal and Safety Purposes: when required by law, court order, subpoena, legal process, or to protect our rights, customers, business, or the public.

We do not sell your personal information for money. However, some privacy laws may define certain advertising, analytics, or retargeting activities as a “sale,” “sharing,” or “targeted advertising.” Where required by law, you may opt out of these activities.

Your Privacy Choices

You may opt out of marketing emails by clicking the unsubscribe link in any marketing email.

You may opt out of SMS marketing by replying STOP to any marketing text message, where applicable.

You may also contact us at support@shopkronox.com to request help with your privacy choices.

If available in your region, you may use our “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” page to manage certain data sharing preferences.

California and U.S. State Privacy Rights

Depending on where you live, you may have the right to:

• Know what personal information we collect, use, disclose, sell, or share.
• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information or targeted advertising.
• Limit the use of sensitive personal information, where applicable.
• Not be discriminated against for exercising your privacy rights.

To exercise your rights, contact us at support@shopkronox.com. We may need to verify your identity before processing your request.

European, UK, and International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with privacy rights, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal information.

We process personal information when necessary to fulfill orders, provide customer support, comply with legal obligations, protect our legitimate business interests, prevent fraud, improve our services, and send marketing where permitted by law or with your consent.

Your information may be transferred to and processed in countries outside your country of residence, including the United States and Canada. When required, we rely on appropriate safeguards for international data transfers.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our policies.

Order records may be retained for business, legal, tax, and fraud-prevention purposes even if you request deletion, where permitted or required by law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of internet transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing personal information.

Messaging and SMS Terms

If you opt in to receive SMS or text messages from us, we may send you promotional messages, order updates, cart reminders, or customer service messages. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, where supported.

Do Not Track

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them in a specific way. You can still manage cookies and advertising preferences using the options described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Store: Kronox
Business Address: 2093 Philadelphia Pike, Claymont, Delaware, 19703, United States
Email: support@shopkronox.com
Business Hours: 9:00 AM - 5:00 PM, Monday through Saturday (GMT-05:00, Eastern Standard Time - New York)
Order Cut-off Time: 6:00 PM (GMT-05:00, Eastern Standard Time - New York)