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Frequently Asked Questions
How long does it take to get a response?
How long does it take to get a response?
Our team replies within 24–48 business hours. Make sure to include your order number to speed things up.
I entered the wrong shipping address. Can I change it?
I entered the wrong shipping address. Can I change it?
If your order hasn’t shipped yet, we can update the address. Contact us as soon as possible with your correct information.
My order hasn’t arrived yet — what should I do?
My order hasn’t arrived yet — what should I do?
First, check your tracking link (sent via email). If it shows no movement for 5+ days, feel free to reach out and we’ll assist you.
Do you offer replacements if something arrives damaged?
Do you offer replacements if something arrives damaged?
Yes. If your item arrives with a defect or damage, we’ll send a replacement part or unit. Be sure to include photos or video in your message.
Can I return or exchange my watch?
Can I return or exchange my watch?
We currently don’t accept physical returns. However, if there's an issue with your product, we’ll work with you to resolve it — including sending replacements when needed.
Do I need to register my warranty?
Do I need to register my warranty?
No registration required. Your 12-month warranty is automatically active from the day your order is delivered.
