Return & Refund Policy

At Kronox, we want every customer to feel confident when shopping with us. If your Kronox product is not the right fit, we offer a 45-Day Money Back Guarantee on eligible products, subject to the conditions below.

By placing an order on shopkronox.com, you agree to our return, refund, shipping, and warranty policies.

45-Day Money Back Guarantee

Every eligible Kronox product comes with a 45-Day Money Back Guarantee. This means you may request a return and refund within 45 calendar days from the date your package is delivered.

The 45-Day Money Back Guarantee applies to the product price paid at checkout. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please note that “risk-free” means you may return an eligible product within the 45-day window for a refund of the product price, as long as all return conditions are met. Return shipping costs remain the customer’s responsibility unless the return is due to our error or a confirmed defective item.

Return Eligibility

To be eligible for a return and refund, all of the following conditions must be met:

• The return request must be submitted within 45 calendar days from the delivery date.
• The product must be in good condition, with no signs of misuse, abuse, accidental damage, unauthorized modification, or extreme wear.
• The product must include all original accessories, components, and packaging when possible.
• The customer must contact our support team and receive return authorization before shipping the item back.
• The return package must be shipped using a trackable shipping service.

Products that are physically broken, scratched, damaged by misuse, exposed to improper conditions, or intentionally tested beyond normal use are not eligible for a refund.

Important Product Use Notice

Kronox products are designed to be durable for everyday use and outdoor activities. However, they are not indestructible. Please do not intentionally perform strength tests, impact tests, water tests beyond the stated rating, fire tests, pressure tests, or any similar tests shown in advertisements or online content. Damage caused by intentional testing, misuse, or abuse is not covered by our return policy or warranty.

How to Request a Return

To start a return, contact us at support@shopkronox.com with the subject line: RETURN + ORDER NUMBER.

Please include:

• Your order number
• The reason for the return
• Photos or videos of the product

If your return request is approved, our team will provide return instructions. Please do not ship any product back before receiving approval from our support team.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees, express shipping fees, shipping protection, priority processing, and any other service-based fees are non-refundable. If your order qualified for free shipping, return shipping is still the customer’s responsibility unless the return is due to a confirmed damaged, defective, or incorrect item.

We strongly recommend using a trackable shipping service. Kronox is not responsible for return packages that are lost in transit.

Return Time Limit After Approval

After your return is approved, you must ship the product back within 7 business days. Returns shipped after this period may be rejected or may experience processing delays.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Refunds apply to the product price paid at checkout. Return shipping costs are not refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@shopkronox.com within 7 days of delivery.

Please include clear photos or videos of the item, the packaging, and the issue. Once reviewed, we may offer a replacement, repair, or refund depending on the case.

If the issue is confirmed to be due to a damaged, defective, or incorrect item, Kronox will cover the return shipping cost or provide an appropriate solution at no additional cost to the customer.

Non-Refundable Items and Fees

The following items and fees are non-refundable:

• Gift cards
• Items clearly marked as final sale
• Digital products or digital services
• Extended warranty add-ons
• Priority processing fees
• Express shipping fees
• Shipping protection fees
• Items damaged due to misuse, abuse, accidental damage, or unauthorized modification
• Items returned without prior authorization
• Items returned after the 45-day return window

Order Cancellations

If you need to cancel or edit an order, please contact us as soon as possible at support@shopkronox.com.

We can only cancel or modify an order before it has been processed for shipment. Once an order has been processed or shipped, we cannot guarantee cancellation or changes.

Kronox is not responsible for incorrect shipping addresses entered by the customer. Please review your shipping information carefully before placing your order.

Returned to Sender or Refused Packages

If a package is returned to sender or refused by the customer, please contact us. Once the package is received and reviewed, we may offer a reshipment or refund depending on the situation.

Any shipping costs, carrier fees, or return-related costs may be deducted from the refund when applicable.

Warranty

Kronox products include a 1-year limited warranty against manufacturing defects.

The warranty does not cover normal wear and tear, accidental damage, misuse, loss, theft, unauthorized repairs or modifications, or damage caused by using the product outside of its stated specifications.

The warranty is intended for replacements or repairs of confirmed manufacturing defects. It cannot be used to request a refund after the 45-day return window has expired.

Marketplace Purchases

This policy applies only to purchases made directly from shopkronox.com. If you purchased a Kronox product through a third-party marketplace, please refer to that marketplace’s return and refund policy.

Important Return Address Notice

Please contact us before sending any return. The return address may vary depending on your location and the product ordered. Our business address is not always the return address.

Shipping Policy Reminder

Orders are processed within 1-2 business days.

Transit time is typically 7-12 business days, making the total estimated delivery time 8-14 business days, Monday through Saturday.

Orders placed after 6:00 PM (GMT-05:00, Eastern Standard Time - New York) will be processed on the next business day.

We currently ship to the United States, Canada, the United Kingdom, the European Union, and Australia.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Store: Kronox
Business Address: 2093 Philadelphia Pike, Claymont, Delaware, 19703, United States
Email: support@shopkronox.com
Business Hours: 9:00 AM - 5:00 PM, Monday through Saturday (GMT-05:00, Eastern Standard Time - New York)
Order Cut-off Time: 6:00 PM (GMT-05:00, Eastern Standard Time - New York)