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Refund policy

At shopkronox.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to make the return and refund process as simple as possible. Please review our policy below.

No Returns — But We've Got You Covered

  • Due to the nature of our products, we do not accept returns or issue refunds, except in cases where an item is faulty, damaged, or defective.
  • If you receive a damaged product, please contact us and we will provide you with a replacement.

Damaged or Defective Items

  • If your package arrives damaged, please take clear photos of the item and the packaging.
  • Send the photos to our customer service team at support@shopkronox.com within 7 days of delivery.
  • Without proof of damage, we cannot issue a replacement.
  • Due to the nature of our products, we do not accept returns or issue refunds, except in cases where an item is faulty, damaged, or defective.
  • If you receive a damaged product, please contact us and we will provide you with a replacement.

How to Request a Replacement

If you’re experiencing an issue with your order, please reach out to us within 7 days of receiving your package. Be sure to include:

  • Your order number
  • A brief description of the issue
  • Photos or videos showing the problem

Restocking Fee

There is no restocking fee. Returns are completely free of charge for qualifying items.

Refunds

Refunds are not accepted, as previously stated. We only provide replacements for products that are damaged.

Shipping Policy Reminder

  • Orders are processed within 1–2 business days.
  • Transit time is 7–12 business days, making the total delivery time 8–14 business days (Monday through Saturday).
  • Orders placed after 6:00 PM (GMT-05:00, Eastern Standard Time – New York) will be processed on the next business day.
  • We currently ship only to the US, Canada, the UK, the EU, and Australia.
  • All shipping costs are covered under our Free Shipping method.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: shopkronox.com
Trade Name: DSA Enterprises LLC
EIN: 90-1878567
Business Address: 2093 Philadelphia Pike, Claymont, Delaware, 19703, United States
Phone: +1 219 413 2608
Email: support@shopkronox.com
Business Hours: 9:00 AM – 5:00 PM, Monday through Saturday (GMT-05:00, Eastern Standard Time – New York)
Order Cut-off Time: 6:00 PM (GMT-05:00, Eastern Standard Time – New York)