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Shipping policy

At shopkronox.com, we are dedicated to delivering your orders quickly and reliably. Please review our shipping policy below to understand how we handle order processing, shipping times, and delivery.

Order Processing

  • All orders are processed within 1–2 business days. ((Monday through Saturday), excluding holidays).
  • Orders placed after 6:00 PM (GMT-05:00, Eastern Standard Time – New York)  will be processed on the next business day.

Shipping Times

  • Once processed, orders are shipped with a transit time of 7–12 business days (Monday through Saturday).
  • Total estimated delivery time is  8–14 business days (processing + transit) (Monday through Saturday).

Shipping Method and Shipping Country

  • We currently offer Free Shipping on all orders.
  • This store is based in the USA, and we ship products to the other countries mentioned below. At this time, we only ship within Australia, Austria, Belgium, Canada, Denmark, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, the UK, USA

Shipping Costs

  • All shipping costs are fully covered by shopkronox.com. There are no hidden charges.

Courier Name

We partner with 4px, Yanwen, and YunExpress to ensure timely and safe delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and instructions for tracking your package.

Damaged or Lost Packages

  • If your package arrives damaged, please take clear photos of the item and the packaging.
  • Send the photos to our customer service team at support@shopkronox.com within 7 days of delivery.
  • Without proof of damage, we cannot issue a replacement.
  • Due to the nature of our products, we do not accept returns or issue refunds, except in cases where an item is faulty, damaged, or defective.
  • If you receive a damaged product, please contact us and we will provide you with a replacement.

Shipping Restrictions

  • We currently only ship within the Australia, Austria, Belgium, Canada, Denmark, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, the UK, USA
  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses at this time.

Contact Us

If you have any questions about our Shipping Policy, please reach out to us:

Store Name: shopkronox.com
Trade Name: DSA Enterprises LLC
EIN: 90-1878567
Business Address: 2093 Philadelphia Pike, Claymont, Delaware, 19703, United States
Phone: +1 219 413 2608
Email: support@shopkronox.com
Business Hours: 9:00 AM – 5:00 PM, Monday through Saturday (GMT-05:00, Eastern Standard Time – New York)
Order Cut-off Time: 6:00 PM (GMT-05:00, Eastern Standard Time – New York)